FAQ

Frequently Asked Questions

What is Dead Tide all about?

Dead Tide is about confidence, individuality, and self‑expression. Every piece we create is designed to help you feel bold, authentic, and unapologetically you.

Can I collaborate or feature with Dead Tide?

Absolutely. We love partnering with like‑minded creatives, athletes, and influencers. If you’re interested in collaborating, reach out to us at support@deadtide.com.au.

How long does it take to dispatch my order?

We dispatch orders twice per week. Delivery times vary depending on your location, but most customers receive their orders within 2-5 business days once shipped.

Do you ship overseas?

Not yet — but international shipping is coming soon. Stay tuned for updates.

How do I choose the right size?

We have a clear, easy‑to‑follow size guide to help you find your perfect fit.

What is your returns policy?

You can view our full returns policy here: Refund policy – Dead Tide. It covers eligibility, timeframes, and how to lodge a return.

Can I change or cancel my order after placing it?

If your order hasn’t been dispatched yet, we may be able to update or cancel it. Contact us as soon as possible at support@deadtide.com.au.

What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment options available at checkout.

Do you offer exchanges?

Yes — if the item is unworn and in original condition, you can request an exchange following our returns process: Refund policy – Dead Tide

What if I receive a faulty or incorrect item?

We’ve got you covered. Contact us with your order number and photos, and we’ll sort it out quickly.